Every order you place with us will be delivered direct to your front door. We work in partnership with a national delivery company to ensure that your goods are delivered in pristine condition.

Deliveries are made on any weekday from 8.00 am to 5.00 pm. Delivery time is not guaranteed and it can be any time during the time stated.

We will do our best to deliver your items to you within 7/14 working days UNLESS it is stated differently in the product description for the item you are purchasing. Please read the product description carefully for the correct delivery time for each item. If no specific time has been specified, we will deliver the item to you within 7/14 working days (excluding bank holidays) from the date you receive confirmation that the order has been processed and payment has been taken.

We deliver all items at the same time, if you order more than one item, we will only delivery your items when all items have reached our dispatch warehouse. For Example: - If you order a item that states Next Day delivery with an item that does not state a delivery time, your whole order will be sent out within 7/10 working days (excluding bank holidays). This would also be the same if you order an item that states next day delivery with an item that states 4 week delivery.

We are also able to dispatch part of your order ahead of items that take longer to deliver, however it is up to you to contact us to arrange this.

We are unable to deliver to the following areas: - "Channel Islands, Northern Ireland, Eire, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland, Scottish Highlands &  Isles".

We are also unable to deliver to the following postcodes starting with PO33 / BT / PA / HS / IV / KA / KW / PH / ZE. IF YOU STILL REQUIRE DELIVERY call us and we may be able to help, however you may incur a small additional surcharge.

Deliveries are made during the working week (not including bank holidays) Delivery times are between 8am and 5pm.

If you are not in on the day of the delivery the courier will leave a card with a contact number for you to call to arrange a new delivery date.

Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

Where a delivery date has been agreed with our carrier but the customer isn't present to receive the delivery we reserve the right to charge the customer a minimum of £30 to cover part of the cost of the failed delivery.

Goods will be deemed to have been delivered once delivered to the specified address and Xfactor Junction Ltd will not be liable to the customer for non-delivery of the Products. Xfactor Junction Ltd does not need to satisfy itself that the person accepting delivery at the specified address is the customer (or authorized by the customer to accept delivery of the Goods).

Dates and times quoted for delivery are approximate only. Xfactor Junction Ltd shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

If the Products ordered by the customer are not available or discontinued and Xfactor Junction Ltd is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the both Xfactor Junction Ltd and the customer), Xfactor Junction Ltd shall inform the customer of this; cancel the Contract; and reimburse any sums paid by the customer (or which has been paid on the customer's behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract.

All goods must be signed for by the person who paid for the items, we are unable to deliver to unattended premises or outside of customer addresses.

We do not accept any blame or liability for customers removing or disposing of old beds or mattresses prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.

Deliveries made to business addresses will have the customers authority for anybody in the building to accept goods on the customers behalf. Xfactor Junction Ltd will accept no responsibility once the goods have been signed for at the requested address.

IT IS VERY IMPORTANT THAT YOU, OR ANYONE ELSE YOU HAVE ARRANGED TO TAKE DELIVERY OF YOUR ORDER HAS READ THIS PAGE AND IS CLEAR ON THE PROCEDURE FOR ACCEPTING DELIVERIES WITH RESPECT TO SIGNING FOR THE GOODS.

Deliveries made by national carriers will be delivered by one man and delivered to your front door. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. Please understand that the logistics companies are not insured to enter private premises. Please be aware that if you purchase a product on a delivery service and require assistance with the positioning of the product, you must arrange the assistance yourself.Before you sign for the item(s)

For insurance purposes, it is very important that before you sign for your items, you check all out side packaging for signs of damage.

If there are signs of damage, you MUST sign for the items as damaged. You MUST accept all items and call us straight away, we will then arrange for ALL DAMAGED items to be replaced. You are required to email photo's of the damage before we can send out replacements (as stated in our terms and conditions). All photo's must be able to clearly show the damage.

Please do not sign for your items as "UNCHECKED" as this no longer covers you as the customer for the insurance of the items.

You must also count the number of items that you are signing for. If any items are missing, sign for them as missing, accept all items and call us straight away. We will then sort out replacing all missing items.